Return Policy

We go out of our way to make sure you are completely satisfied with your purchase of Ocean Road products. However, we understand that sometimes a return must be made. We aim to ensure the process is as easy and hassle-free for our customers as possible.

We will gladly exchange your item within 15 days of receipt.

If you wish to return your purchase for a refund, items need to be in their original condition.

Grab a Return Authorisation

  • All returns are to be made with a Return Authorisation which must be obtained prior to sending your order back.
  • Simply contact us via for your Return Authorisation.
  • Include “Return Authorisation” in the subject line as well as your order number. In your email please state whether you would like a return or exchange and briefly, the reason why.

Guidelines for Returns & Exchanges:

  • All packaging must be unopened and unused. Once the product packaging is opened, unfortunately, it can no longer be returned.
  • Shipping charges are not refundable.
  • The customer is responsible for shipping charges on returns.

If you need more information about our return policy please feel free to get in contact via with any questions you may have.